FAQs
Frequently Asked Questions
Explore quick answers to common queries — from delivery details to customisations and Petal Parcel subscriptions — so your floral experience is seamless and delightful.
Orders
What happens after I’ve made payment on my order?
You’ll receive an order confirmation email at the address provided. If you don’t receive it, please contact us at +65 9474 1593 with your order number.
What do I do if my order arrives incorrect or damaged?
Please take clear photos/videos of the item in its original packaging and send them to us on WhatsApp. We’ll assess and may arrange a re-delivery or issue store credit (excluding shipping).
Do you provide returns?
We don’t offer refunds or returns for flowers, but if there’s a quality issue we’re happy to arrange a re-delivery or offer store credit after review.
How do I make changes to my order?
Let us know at least 5 days before your delivery date. Email hello@petalsavenue.sg or message us on WhatsApp. We’ll do our best to accommodate (additional charges may apply for changes).
Do you provide gift messages?
Yes — every order includes a complimentary printed message card. Add your message on the cart page.
Valentine’s Day
When is the cutoff date for Valentine’s Day delivery?
Our cutoff is 12 February. For rush orders, message us on WhatsApp and we’ll advise availability.
May I select a specific delivery time on Valentine’s Day?
Due to high volume, we’re unable to guarantee exact time slots. Deliveries run between 10am–6pm.
How soon before delivery may I make changes?
Please inform us at least 5 days before your delivery date via email or WhatsApp. We’ll try to help; fees may apply.
Can I customise my Valentine’s order?
Absolutely — contact us early with your idea via Instagram or WhatsApp. Do note the cutoff date above.
Customisation
Do you provide customisations?
Yes — we love custom work. Send us your preferences on WhatsApp.
Do you do events?
Yes, we style corporate and private events. Message us on WhatsApp.
What is the lead time for custom orders?
Typically 2 days from order confirmation and payment. Larger installations may require more time.
Petal Parcel (Subscription)
How does Petal Parcel work?
Choose one-time, weekly, or fortnightly deliveries across three budget tiers. Each parcel includes care instructions and flower food (two uses).
May I request certain flowers?
For Chic and Ritzy tiers we accept flower-type requests. We’ll do our best to fulfil them, subject to availability.
When are parcels delivered?
We deliver based on the weekday you selected for your first delivery.
Can I request specific time slots?
Deliveries run 10:30am–6pm. Please ensure someone is available, or leave delivery notes at checkout.
Delivery
How are orders delivered?
We work with reliable couriers to ensure secure, timely delivery of your flowers.
What is the delivery window?
Standard deliveries are 12pm - 6pm. Please choose a day when someone can receive the parcel or leave instructions at checkout.
Do you deliver on Sundays and Public Holidays?
Yes, we deliver on Sundays. We also deliver on most Public Holidays except: New Year’s Day, Lunar New Year Day 1, Christmas Day, Boxing Day.
Do you provide same-day delivery?
Subject to availability. Message us on WhatsApp to secure your order.
What is the delivery charge?
$16 per order. Orders above $250 enjoy complimentary delivery.
May I request a specific delivery time?
You may send your preferred window on WhatsApp. We’ll try to accommodate where possible.
What is the typical lead time?
Two days from order confirmation lets us prepare the freshest flowers.
Do you provide store pickup?
Yes — 18 Sin Ming Lane, Midview City, #08-09, Singapore 573960. To change your pickup day, WhatsApp us with your order number.
Do you deliver to hospitals?
Yes. Please include ward/room details if applicable.
What happens if delivery is unsuccessful?
Our courier will call the provided number. Please ensure accurate details at checkout. Due to the fragile nature of flowers, re-delivery isn’t available.